Get in touch with the Cardem team

Talk to the team
that builds the platform.

Cardem is built and operated by DigitalOps Co., Ltd. The discovery form below reaches us directly. Plus the alternative channels for when you'd rather skip the form.

Discovery form

Tell us about your store.

We respond within one business day. Honest read on fit either way.

CHANNELS

Other ways to reach us

Email
hello@cardem.dev
Company
DigitalOps Co., Ltd.
Hours
Mon to Fri
Response
1 business day

We respond from real names, in business hours.

PROCUREMENT

Have a vendor questionnaire?

SIG, CAIQ, or your own. We can pre-fill it. Email it across and we'll return it filled within five business days, including DPA, sub-processor list, and architecture diagrams suitable for your security team.

PRESS AND ANALYSTS

Writing about Cardem?

Press kit on request. Brand assets, written briefing, executive contact. hello@cardem.dev.

What happens next

From form submit to first call.

+1 BIZ DAY
Step 01

Acknowledgement

A short reply from the team. We'll either propose a discovery slot, or, if Cardem isn't the right fit for what you described, we'll say so directly and explain why.

+5 BIZ DAYS
Step 02

Discovery call

30 minutes via Google Meet. We bring a configuration draft. You bring your markets, providers, customs posture, and compliance requirements. By the end you have a real read on fit.

+10 BIZ DAYS
Step 03

Written proposal

Configuration draft, scope, custom-development scope of work if any, timeline, pricing locked. Plus DPA template, sub-processor list, and procurement-ready documentation.

+20 BIZ DAYS
Step 04

Store provisioned

Contract signed and we provision your store. Your Super Admin gets a welcome email with first-login credentials. Configuration phase begins.

Honest read

When Cardem is the right fit.

  • You sell internationally and customs paperwork is a real workflow
  • Inventory means batches with cost, expiry, and a chain of custody
  • You take wholesale orders alongside retail and need credit terms
  • You want your customer data architecturally separated from every other customer of your platform vendor
  • You'd rather pay a fair recurring fee than fund a sales team
  • You value a roadmap you can shape with custom development
Equally honest

When Cardem isn't.

  • You're a first-time merchant selling t-shirts. Shopify will serve you well.
  • You need a 24/7 phone support line. We work in business hours.
  • You need HIPAA. Cardem isn't HIPAA-suitable by design.
  • You need zero-touch self-serve signup. That isn't how we work.
  • You want the cheapest possible per-month price. Lower-tier products will beat us on that single axis.
  • You need everything ready in two weeks. Onboarding takes three to five.